Privacy policy
Last updated 29 October 2026
In short
- We collect what is needed to suggest matches, keep members safe and run bookings. We never sell your data, and we never track you across other apps or websites.
- You choose who sees your name and photo. Contact details are shared only after both families agree.
- Our team reads profiles to check them. Private details, reported chats and ID photos open only through recorded steps.
- Chats are kept 3 months. ID photos are deleted once checked. Accounts unused for 5 months are deleted, after warnings.
- You can delete your account in the app at any time, under Me › Delete my account.
Who we are
NikahTent is run by ITent Tech (Pvt) Ltd, a company registered in Sri Lanka (registration number PV 00367592). We decide how your personal data is used, and we follow Sri Lanka's Personal Data Protection Act, No. 9 of 2022.
What we collect
Your account
- Your email address, password (stored scrambled; we can never read it) and name.
- Your mobile number, which you confirm with an SMS code. One account per number.
Profiles
- What you enter for each profile: name, gender, date of birth, height, district and area, marital status, education, work, family, religious practice (for example prayer and hijab), what you are looking for, and About me.
- Some of this is sensitive, such as religious beliefs. We use it only to show the profile and suggest matches, with your consent, which you can withdraw by deleting the profile.
- A photo, if you add one. We re-save it without its hidden details (such as location) and make a blurred copy.
- Who you sent requests to and who sent them to you, and the profiles you block or report.
ID checks (optional)
- A photo of your NIC or passport and a selfie. They are marked "For NikahTent verification only" and seen only by our verification team.
- After the check we keep only the date of verification and a coded fingerprint of the ID number, so that one ID verifies one profile.
Chats and walis
- Messages between connected families, and when they were received and read.
- For a wali you invite: their mobile number, their relationship to you and what you allowed them to do.
Wedding businesses and bookings
- For a business: its details, photos, packages, contact numbers, map location and calendar.
- For a booking: the business, date, package, guest count, your message, and what each side said after the event.
- When you tap Call or WhatsApp on a business, we note that a member asked for its number, and when, so the business can see how many families are interested, and so we can limit how many numbers one account collects.
- When you pay in the app: the amount, how you paid and the receipt. For a card, only PayHere's payment number and the card's last 4 digits; we never see the full card number. For a bank transfer, the photo of the slip, seen only by our payments team. For a refund to your bank, the account you give.
- For a business taking payments: the bank account for payouts and the photo that proves it is yours, seen only by our payments team.
- For a business that advertises with us: its name, the contact person, their phone and email, the ad and what was paid, for the sale and the monthly report.
Your phone and how you use the app
- A push notification token if you allow notifications, and the days you open the app (to keep inactive profiles out of search).
- Crash reports with the phone model and app version, so we can fix problems. They do not include your messages.
- When a Sponsored business or an ad is shown to you, or you tap it, we count it once a day for that business's report. If you are signed in it is counted by your account. If you browse without an account, it is counted by a random key the app makes on your phone, which says nothing about you or the phone.
- Your location only when a business taps "Use where I am now" to place its pin. We keep the pin, not your movements.
How we use it
- To show profiles and suggest matches, run requests and chats, and let walis help as you allowed.
- To check profiles, listings and IDs, handle reports, and stop fake profiles, spam and abuse.
- To send emails, SMS and notifications about your account, requests, chats and bookings. We do not send marketing SMS.
- To count things without names, such as how many couples married through NikahTent.
- To keep businesses' numbers from being copied: we limit how many a member opens, and pause Call and WhatsApp on an account that opens them the way copying does, or that businesses report, until our team checks it.
- To show free members and guests ads from other businesses, chosen by the place in the app and your district, never by your answers, photos or chats. Members on a paid plan see no ads.
- When payments start: to process plans and booking advances, and keep the records the law requires.
Who can see what
| Who | What they see |
|---|---|
| Other families | The profile card: your first name or a profile ID such as "Bride NT482913", the photo as you chose (visible, blurred or hidden until you accept), and the answers on the card. Your full name and contact number only after you accept their request, or they accept yours. |
| Your walis | Your requests and chats, as far as you allowed. The other family always sees when a wali reads or writes. |
| Families who contact a business | The business's listing and numbers. Never your profile. |
| A business you call or message | Your first name and the first letter of the next, and when you tapped Call or WhatsApp, for 30 days, so it can tell our team about anyone selling something. Your number reaches it only when you call or message it yourself. |
| Sponsored businesses and advertisers | Numbers only: how many times their spot or ad was seen and tapped, and how many families got in touch. Never who. |
| Our team | Profiles and listings to check them. A reported chat, private details and ID photos only through a recorded step, which our admins can review. |
A decline is never shown. A request you did not answer looks the same to the sender as one you declined.
How long we keep it
| Data | Kept for |
|---|---|
| Chat messages | 3 months, then deleted (longer only while a report about the chat is open) |
| ID photos | Until the check is decided, and never more than 30 days |
| Notifications in the app | 90 days |
| Our record of who did what | 2 years, for safety and disputes. After you delete your account it no longer names you. |
| An account nobody opens | Hidden from search after 2 months; deleted after 5 months, after an email and an SMS |
| Everything else in your account | Until you delete it |
| Counts of Sponsored spots and ads seen and tapped | Who was counted, by account or the phone's random key, for 13 months, so each person counts once. After that only the totals stay. |
| Payment and booking records | As long as tax and accounting law requires |
| A business that was deleted | Its listing, bookings, payments and reports, and the owner's name, mobile and email, 7 years, seen only by our team, for refunds, complaints and safety. Its photos 1 year. |
| Backup copies | Encrypted copies of our database and files, kept about a month (one copy of the database a month for 12 months), opened only to recover from a failure |
When you delete your account we remove your profiles, photos and details. A business you listed is taken off NikahTent and kept only for our team, as above. Chats you had stay with the other family, closed, from "a former member", until their 3 months run out. What you delete stays in our encrypted backup copies until they run out, as above.
Your rights
Under the Personal Data Protection Act you can ask us to:
- show you the personal data we hold about you;
- correct it or complete it (you can edit most of it yourself in the app);
- delete it, or stop using it, including by withdrawing your consent;
- have a person look again at a decision our system made on its own.
Write to us at support@nikahtent.com from your account's email. We answer within 21 working days. If you are not happy with our answer, you can complain to the Data Protection Authority of Sri Lanka.
Keeping it safe
Every rule about who sees what is checked on our server, not only in the app. Photos are stored privately and shared through short-lived links. Our team signs in with a password and an authenticator code. Chats are private, but no system is perfect: please do not share bank details or passwords in a chat.
Adults only
NikahTent is for people aged 18 and over. Profiles are only for people of 18 or more, and we remove any profile of someone younger. Our child safety standards explain how we act on reports.
Changes
If we change this policy in a way that matters, we will tell you in the app before it applies. The date at the top shows the latest version.
Contact us
ITent Tech (Pvt) Ltd (PV 00367592) · support@nikahtent.com