Terms of use

About these terms

These terms are an agreement between you and ITent Tech (Pvt) Ltd (registration number PV 00367592), a company registered in Sri Lanka, which runs NikahTent: the app, its web version and nikahtent.com. By creating an account you agree to them.

Our privacy policy explains how we handle your data, and our child safety standards are part of these terms.

Who can use NikahTent

• You must be 18 or older to create an account.
• Matrimony is for Muslims looking for nikah, and for families looking on behalf of a son, daughter, brother, sister or relative. Wedding services are open to every community.
• One account per mobile number, confirmed by SMS. For now this must be a Sri Lankan number.
• An account can manage up to 3 profiles, for example a father for two daughters.
• You may not open a new account if our team has closed one of yours.

Your account

• Keep your password to yourself. You are responsible for what is done from your account.
• If you think someone else has used it, change your password and write to us at support@nikahtent.com.
• Your account is yours alone. Do not sell, lend or hand it over.

Profiles

• A profile must be for a real person who is 18 or older and looking for marriage.
• If you make a profile for someone else, they must know about it and agree, and every detail must be true.
• The photo must show the person on the profile, and nobody else.
• Our team reads every profile before other families can see it, and checks a new name, About me or photo again. We may ask for a change or refuse a profile, and we tell you why.
• When the person marries, mark it in the app with We got married, so families stop sending requests.

Requests, chats and walis

• Send requests only to profiles you are seriously considering. There are daily and monthly limits, to keep NikahTent calm and stop profiles being copied.
• A chat opens only after a request is accepted. Keep it respectful and about marriage. Links are not allowed, and messages are kept for 3 months.
• The full name and contact number you receive after a request is accepted are for marriage talks only. Do not pass them on or use them for anything else.
• A wali you invite sees and writes only what you allow, and the other family always sees when a wali takes part.

What is not allowed

On profiles, in chats, on listings and in reviews:

• Fake profiles, false details, or another person's photo.
• Profiles of anyone under 18, or any step towards the marriage of a child.
• Asking for money, gifts or bank details, or offering them.
• Harassment, threats, insults, hate, or sexual messages and pictures.
• Selling, advertising or recruiting, except a wedding business on its own listing.
• Copying profiles, using bots or scripts, or getting around our limits and checks.
• Collecting businesses' names, numbers or details, or using them to sell, advertise or recruit. How many businesses' numbers a member opens is limited each day and week, and an account that collects them can lose Call and WhatsApp while our team checks it, or be closed.
• Sharing other families' profiles, photos or chats outside NikahTent.
• Anything against the law of Sri Lanka.

Wedding services and bookings

• Businesses on NikahTent are independent. Each one, not NikahTent, provides its service and is responsible for it, its price and its quality.
• Our team checks every listing before it goes live, but we do not visit businesses or guarantee their work. The Verified business badge means the business showed us its registration certificate, or the owner's NIC with a photo of the shop or hall.
• When you request to book, the business has 24 hours to answer. The app shows before you send the request whether the advance is paid in the app or to the business directly.
• An advance paid in the app goes to ITent Tech (Pvt) Ltd, by card on PayHere's payment page or by bank transfer. It is held in a separate account and paid to the business 3 days after the event. Any booking fee is its own line, shown before you send the request.
• Either side can cancel a booked date in the app before it comes. Refunds of what you paid in the app, and the cancellation charge, follow our payments and refunds rules, which are part of these terms. Anything you paid the business directly is settled between you and the business.
• After the event both sides are asked whether it went ahead. If they disagree, our team decides, which only settles whether the booking counts as completed and can be reviewed.
• Only a family whose booking through the app was completed can write a review. It must be honest and about your own experience.
• Businesses that pay for a Sponsored spot may appear first, always tagged "Sponsored". Badges such as Most booked are earned, never sold. See Advertising and Sponsored terms.

For wedding businesses

• A basic listing is free, forever.
• You must own or run the business, or be allowed to list it. Its details, prices, packages and photos must be true and your own.
• Families get your numbers when they tap Call or WhatsApp, and we count those taps for your dashboard. For 30 days you see each one's first name and initial, so you can tell our team about anyone who called to sell you something.
• NikahTent never shares or sells your numbers in bulk. If someone calls to promote another app or sell you something, report them from Families who got in touch on your dashboard. They are never told who reported them.
• Keep your calendar up to date and answer requests within 24 hours. If you cannot provide a booked service, cancel it in the app as early as you can.
• A family's details from a booking are for that booking only.
• Our team checks your listing and its changes, and may hide or remove a listing that breaks these terms.
• If we introduce paid plans or a commission on bookings, we will tell you at least 30 days before it applies to you. Bookings already made keep their terms.
• Advances paid in the app reach you 3 days after the event, less any commission, in a bank account in your name or your business's, checked by our team. If you cancel a paid booking, the family gets everything back and you pay the cancellation charge. See payments and refunds.

Paid plans

• NikahTent is free for everyone while we grow.
• When paid plans start, the price and what you get are shown before you pay. You are never charged without choosing a plan.
• Plans bought in the app are paid through Apple or Google, whose rules on renewal and refunds apply. You cancel them in your App Store or Google Play subscriptions.
• Plans bought on the web are paid by card, in Sri Lankan rupees.

Advertising and Sponsored terms

These apply to a wedding business that buys a Sponsored spot, and to a business that advertises on NikahTent. Both are paid to ITent Tech (Pvt) Ltd in Sri Lankan rupees, by card on PayHere's payment page or by bank transfer, at the price shown before you pay.

Sponsored spots

• A Sponsored spot shows your listing among the first businesses in its category, in the districts you choose, always tagged "Sponsored". It runs for 1, 3 or 6 months, paid up front.
• Up to 3 Sponsored businesses show at a time and their order rotates, so each takes its turn at the top. We sell a limited number of spots in each category and district. When a place is full you can join its waiting list.
• Your listing must stay live and in good standing. A spot doesn't show while the listing is paused, held for a report, or rated below 3.0 with 5 or more reviews, and its end date stays the same.
• A Sponsored spot never buys a badge, a review or a better rating.
• We tell you 7 days before your spot ends. A renewal starts the day after it ends, at the price of the day.

Ads

• Ads are for businesses outside the wedding categories, such as jewellers, bridal wear, textiles, furniture, travel and hotels. A wedding business uses a Sponsored spot instead.
• Our team posts each ad. It shows only to free members and guests, in the places agreed with you, always tagged "Ad", and never in chats, on members' profiles, while sending or answering a request, or beside a member's photo.
• We don't accept ads for other matrimony or dating services, alcohol, interest-based loans, gambling, or anything against our community's values. Your ad must be true, and you must own, or be allowed to use, everything in it.
• A second member of our team checks every ad before it runs, and you get a private preview link first. We may decline an ad or ask for a change.

Stopping early and refunds

• Cancel before the start date and you get everything back. After the start date, nothing is refunded.
• If NikahTent stops your spot or ad for a while, for example because of a fault on our side, the days missed are added at the end.
• If your listing or ad is removed for breaking these terms, nothing is refunded.

Your report

• Your report gives numbers only: how many times your spot or ad was seen and tapped, per day and by district, and for a Sponsored spot how many families got in touch. It never shows who: no member's or guest's name, profile or number.
• A member counts once a day, and a guest once a day on each phone. Your own taps and our team's never count, so no one can inflate the numbers.
• The month's report comes by email on the 1st. A business can switch that off in the app.

Our team's decisions

• We may hide or remove a profile, message, review or listing, or close an account, that breaks these terms or puts anyone at risk. Where we can, we tell you why.
• If you think we got it wrong, write to support@nikahtent.com and a person will look again.
• We never tell anyone who reported them.

What you add

• Your words, photos and listings stay yours. You allow us to store them, re-save and blur photos, and show them on NikahTent as you chose, for as long as they are on NikahTent.
• Add only what you have the right to share.

Our part, and yours

We check profiles and listings and work hard to keep NikahTent safe, but we cannot promise that every person or business is who they say, or what they will do.

As far as Sri Lankan law allows, ITent Tech is not responsible for what members or businesses do, or for losses from a meeting, marriage or booking made through NikahTent. Nothing in these terms takes away rights you have by law. NikahTent may sometimes be unavailable while we fix or improve it.

Leaving NikahTent

• You can delete your account at any time, under Me › Delete my account. How it works.
• A member account nobody opens for 5 months is deleted, after an email and an SMS. An account with a live business listing is kept.
• We may close an account that breaks these terms.

Changes

If we change these terms in a way that matters, we will tell you in the app before it applies. The date at the top shows the latest version.

Sri Lankan law

These terms follow the laws of Sri Lanka, and the courts of Sri Lanka decide any dispute. Please write to us first: most things can be put right quickly.

Contact us

ITent Tech (Pvt) Ltd (PV 00367592) · support@nikahtent.com · +94 70 161 0403